Scam Support

Being scammed can feel overwhelming, but you are not alone. Seraph Secure is here to support you through every step of the recovery process.

This guide provides clear steps to secure your device and accounts, protect your finances and identity, and prevent further harm. Taking these steps will help you regain control and move forward with confidence.

What to do if you've been scammed:

  1. 1.

    Stop all communication with the scammer. Do not respond to any calls, texts, or emails from the scammer.

  2. 2.

    Secure your device with Seraph Secure. If a scammer asked you to download anything or you believe they accessed your device, Seraph Secure will identify and remove the scammer's connection.

  3. 3.

    Secure your accounts. Update passwords for emails, banking, social media, and any other accounts you access on your computer. Enable Two-Factor Authentication (2FA) to add additional security.

  4. 4.

    Gather evidence and document everything. Save emails, call logs, text messages, and screenshots of communication or anything that would be helpful in an investigation.

  5. 5.

    Block the scammer. If you communicated with the scammer on any social accounts, report the scammer's account and notify the platforms of the scam.

  6. 6.

    Secure your finances and identity. If you experienced financial loss and/or if your personal information was compromised, additional resources can be found below.

  7. 7.

    Report the scam. File a police report and, depending on what country you're in, file a report with any relevant agencies that deal with cyber crime. Important contact resources can be found below.

Secure your finances and identity

Learn what to do next if your financial or personal information has been compromised.

Have you sent money or financial info to a scammer?

If you have sent money or financial information to a scammer, take immediate action to protect yourself and limit further damage. Banks and payment providers often have fewer protections for scams (compared to unauthorized fraud), but acting quickly can increase your chances of getting your money back.

Important: Once money is sent to a scammer, especially via wire transfer, cryptocurrency, or gift cards, it becomes extremely difficult, and often impossible, to trace and recover. However, reporting the scam and securing your accounts can help prevent further losses and may assist authorities in tracking scam networks.

Bank Transfer

If you sent money to a scammer via bank transfer (wire transfer, ACH, or direct debit), contact your bank immediately to attempt to stop or recover the funds. Be sure to use the number provided on the back of your bank card or from a bank statement. The sooner you act, the better your chances of getting your money back.

Report the scam and let them know if your device was compromised or if you believe your account information is at risk.

If you have fraudulent/unauthorized bank transactions (money sent without your consent), check if they can be reversed and fill out a fraud report with the bank. Many banks allow chargebacks for unauthorized transfers if reported within 60 days.

If you authorized a money wire through your bank, provide any information you have on the details of the transfer such as the receiving account and a copy of the wire transfer receipt.

Credit Card Payment

Using a credit card to pay a scammer offers the best chance at getting your money back with chargeback protections.

Call your credit card company using the number on the back of your card and explain that you were scammed or that your information has been compromised. Request a card replacement and dispute any unauthorized charges. If possible, file a chargeback.

Cryptocurrency

If you sent cryptocurrency through an exchange or wallet service (Kraken, Coinbase, Binance, etc.), contact their fraud department immediately to report the scam. While crypto transactions are irreversible, they may be able to freeze or flag the scammer's wallet.

If you used a Bitcoin ATM, call the operator's customer support immediately to try and stop any pending transactions.

Important: Scammers often target the same victim again claiming they can trace and recover lost crypto for an upfront fee. This is a scam. Law enforcement may investigate crypto scams but there is no private service that can guarantee retrieval of lost crypto.

You can warn others by reporting scam wallet addresses to databases like ChainAbuse.com

Money Wire

If money was wired to a scammer, call the wire transfer company to tell them of the fraudulent transfer. Be ready to share transaction details, including the date, amount, and recipient’s information so they can track the transfer.

Some wire services may allow you to cancel the transaction, especially if it hasn't been picked up by the scammer yet. This is more likely to succeed if you act quickly.

Western Union Support

1-800-448-1492

www.westernunion.com

Money Gram Support

1-800-926-9400

www.moneygram.com

Money Sent Through The Mail

Sending cash through the mail can make it difficult to recover funds, but there are still steps you can take to try and intercept the money before it reaches the scammer.

Contact the U.S. Postal Inspection Service (USPIS) to see if it’s possible to intercept the package. Be ready to share details such as the sender's and recipient's addresses, date the money was mailed, the amount sent, any tracking numbers, and a description of the package (e.g., envelope, box, etc.).

Depending on circumstances and timing, the USPIS may be able to place a hold on the package or take steps to stop it from being delivered.

US Postal Service

1-877-876-2455

faq.usps.com

Payment Apps

If you sent money to a scammer via Zelle, Venmo, PayPal, Cash App, Google Pay, Apple Pay, etc., report the scam to the app's support team. Some providers offer limited scam and fraud protection dependent on the situation.

Zelle

Zelle does not offer purchase protection. If you’ve been a victim of fraud or a scam, contact your financial institution to report the incident and check if any reimbursement options are available. When using Zelle within your financial institution’s mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing.

1-844-428-8542

www.zellepay.com

Venmo

Venmo will investigate available options, but make no promises they'll refund money sent to a scammer. You can contact their support directly through the Venmo App under Home → Get Help. You can also use the online form linked below. Include as many details as possible - the username of the person you sent money to, the amount of the payment, the date of the payment, and screenshots of communications with the scammer.

1-855-812-4430

help.venmo.com

PayPal

PayPal's Buyer Protection Program covers eligible purchases if you don’t receive an item or receive something different than described. If a transaction on your account was unauthorized, contact customer service immediately. For a hacked account, submit a report through the Resolution Center. Always report suspected fraud and change your passwords and security questions if you believe your account has been compromised.

1-888-221-1161

www.paypal.com

Cash App

Cash App transactions are instant and usually unable to be reversed which can make it difficult to recover lost funds if you have been scammed. Cash App advises reporting the scam and disputing the transaction directly through the app’s customer support. If your account is linked to a bank or credit card, contact your financial institution immediately to report the fraudulent activity.

1-800-969-1940

cash.app

Google Pay

Google Pay has protection that covers 100% of verified unauthorized transactions in the US. If there has been any fraudulent or unauthorized activity on your Google Pay account, contact their customer support to report the incident within 120 days of the transaction date. Retain all information related to the transaction so the support team can determine if you are covered.

1-888-986-7944

support.google.com

Apple Pay

Apple Pay doesn’t offer direct refunds for fraudulent transactions, but you may be able to recover your money. If you used a credit or debit card through Apple Pay, you can dispute the charge with your bank or card issuer. Money sent with Apple Cash usually cannot be reversed as transactions are usually final unless the recipient is willing to refund you.

1-800-275-2273

support.apple.com

Gift Card/Prepaid Card

If you paid a scammer with gift cards, retain the gift card and receipt. Call the card issuing company (Amazon, Google Play, Apple, Visa, etc.) and tell them the card was used in a scam.

If the balance has not been used, some companies may be able to freeze it. If the funds have already been spent, it's usually impossible to get your money back, but reporting it can help authorities track scammer networks.

If someone claims they can recover your stolen gift card balance for a fee, do not pay them. This is a scam. Legitimate companies will never ask for money to recover lost money.

Have you given a scammer personal information or filled out a form with that information?

If you have given a scammer personal information, taking immediate steps to protect yourself can help minimize the risk of identity theft. Scammers can use stolen personal information to open or take over accounts, take out loans, and commit fraud in your name. If you suspect your identity has been compromised, alert credit bureaus and monitor your accounts for suspicious activity, report any unauthorized transactions immediately, and file reports with appropriate agencies.

Important: Change login information to all of your accounts and set up 2-factor authentication. Before doing so, run the Seraph Secure scan on your device before using it to change passwords (see Checklist Step 2).

Credit Bureaus

Call the credit bureau companies (Equifax, Experian, and TransUnion) to alert them of possible identity theft. Ask them to put a freeze on your credit. This can help prevent scammers from opening accounts in your name and adds an extra layer of protection against identity theft.

Experian

1-888-397-3742

www.experian.com

Equifax

1-800-685-1111

www.equifax.com

TransUnion

1-888-909-8872

www.transunion.com

IdentityTheft.gov

If you’ve shared personal information and are concerned about identity theft, report it to IdentityTheft.gov. This government resource provides step-by-step guidance on securing your information, recovering from fraud, and protecting yourself from further harm.

Social Security Administration

If you’ve shared your Social Security number with a scammer, contact the Social Security Administration’s Fraud Hotline. Additional resources related to social security scams are also available in the link below.

Social Security Administration

1-800-269-0271

Beware of recovery scams!

If you have been a victim of a scam, you are at risk of being targeted by recovery scammers. They promise to help recover lost money, identity, or assets in exchange for an upfront fee or personal information. If someone makes these claims, it’s a scam.

Report the Scam

It’s natural to feel embarrassed or confused after being scammed, but remember, you are not alone and what happened to you is not your fault. Scammers are criminals and are skilled at deception - and anyone can be a target. 

Reporting is crucial in the fight against scams and fraud. By reporting, you help protect others from falling victim to the same scam and provide authorities with vital information to track down and stop scammers. Your actions can contribute to a safer online environment, raise awareness, and prevent scammers from continuing to exploit others.

Below, you’ll find a list of resources to assist you in reporting scams and seeking support. Please note that these resources are U.S.-based. If you are outside of the U.S., look for similar resources in your location.

Important contact resources

Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is a U.S. government agency that protects consumers by combating fraud, scams, and deceptive business practices.

1-877-382-4357

reportfraud.ftc.gov

Report Internet Crime (IC3)

The Internet Crime Complaint Center, or IC3, is the Nation’s central hub for reporting cyber crime. It is run by the FBI, the lead federal agency for investigating cyber crime.

National Elder Fraud Hotline

The National Elder Fraud Hotline is a U.S. government resource that helps older adults report fraud, scams, and financial exploitation, providing support and guidance on what to do next.

1-833-372-8311

ovc.ojp.gov

National Adult Protective Services Association (NAPSA)

The National Adult Protective Services Association is a nonprofit organization that supports agencies protecting vulnerable adults from abuse, neglect, and financial exploitation.

1-202-370-6292

www.napsa-now.org

Department of Veteran Affairs

VSAFE Fraud Hotline. Find resources about fraud targeting you. Know the signs of a scam, get advice about what to do, and learn how to report scams and identity theft.

1-833-38V-SAFE (8-7233)

vsafe.gov

Office for Victims of Crime (OVC)

The Office for Victims of Crime provides support, funding, and resources to help victims of crime, including access to state-specific assistance programs, compensation, and services.

Better Business Bureau (BBB)

The Better Business Bureau (BBB) Scam Tracker helps consumers report and track scams, providing a database of fraudulent activities to raise awareness and prevent others from falling victim.

Center for Consumer Protection (CCP)

The Center for Consumer Protection (CCP) provides resources, education, and advocacy to help consumers recognize, report, and protect themselves from scams, fraud, and deceptive practices.

AARP Fraud Watch Network

The AARP Fraud Watch Network provides education, resources, and a helpline to help people recognize, avoid, and report scams, with a focus on protecting older adults from fraud.

1-877-908-3360

www.aarp.org

US Securities & Exchange Commission

The U.S. Securities and Exchange Commission (SEC) protects investors by overseeing the securities industry, enforcing laws against fraud, and providing resources to report financial scams and misconduct.

Federal Bureau of Investigation (FBI)

The FBI Field Office Search allows you to locate and contact FBI offices across the U.S., providing resources for reporting crimes, including fraud and scams, in your area.

Canada

Canadian Anti-Fraud Centre

European Union

Europol

+31 70 302 5000

www.europol.europa.eu

Australia

National Anti-Scam Centre

Australian Cyber Security Centre

1300 CYBER1 (1300 292 371)

www.cyber.gov.au

Seek Support

If you've been scammed, seeking support is crucial. Reach out to friends, family, or others who have experienced similar situations - they can offer comfort and understanding. It’s also important to prioritize your mental health. Speaking with a professional can help you process what happened and provide guidance through your recovery. Remember, you don’t have to face this alone. Support is essential to healing and moving forward. 

Below, you'll find links to outreach groups that are dedicated to supporting scam victims, providing a community of people who understand and resources to aid in your recovery.

AVAH Outreach Group

The AVAH Outreach Group is an all-volunteer victim outreach group that provides free victim advocacy and certified assistance to any victim of scams. When contacting an AVAH Outreach victim advocate after a scam, you can expect a compassionate, non-judgmental professional who is there to support you, provide guidance, and help you navigate the aftermath of fraud.

AARP Fraud Victim Support Group

The AARP Fraud Victim Support Group provides individuals with a free, confidential discussion group to meet and interact with others who have experienced similar events. The group is also open to family members and friends of victims. Note: You do not need to be a member of AARP to receive help.

Stay Up to Date with the Latest Scams

Staying informed about common and emerging scams is one of the best ways to protect yourself and others. Scammers' tactics constantly evolve, but awareness helps you recognize warning signs before it’s too late. 

By keeping up with the latest scams, you not only help protect yourself, but it also empowers you educate friends, family, and your community. Visit our Scam Resource Center to learn more about common scams and what to watch for.